Refund and Return Policy
Effective Date: February 26, 2025
At Sailtopix, we strive to ensure customer satisfaction with our premium baby furniture. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
1. Returns Eligibility
To be eligible for a return, the item must meet the following conditions:
The item must be unused, unassembled, and in its original packaging.
Returns must be requested within 30 days of delivery.
Proof of purchase (order confirmation or receipt) is required.
Customized or personalized items are non-returnable.
2. Non-Returnable Items
The following items are not eligible for return:
Gift cards and promotional items.
Items that have been assembled, used, or damaged by the customer.
Clearance or final sale items.
3. Refund Process
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, refunds will be issued to the original payment method within 7-10 business days.
Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. Exchanges
We offer exchanges only for defective or damaged items.
If you received a damaged item, contact us within 48 hours of delivery at info@sailtopix.xyz with supporting photos.
5. How to Initiate a Return
To request a return or refund, follow these steps:
Email info@sailtopix.xyz with your order details and reason for return.
Our customer service team will review your request and provide return instructions.
Ship the item back to us at the provided address.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Sailtopix
Address: 3268 Modoc Alley, Moscow, Idaho
Phone: 208-892-2789
Email: info@sailtopix.xyz
Website: https://sailtopix.xyz/